Online Retail Store Community Engagement and Its Impact on Purchase Intentions in the Context of Online Reviews

نویسندگان

چکیده

Consumers want to engage with the retail store community in shopping context. This study examines how consumers’ perceptions of source credibility and perceived usefulness online reviews impact an intention purchase intentions. The also identifies differences when are posted by customers versus employees. Results show that proposed relationships within structural model significant employees seen as more credible, whereas other be useful. Theoretical managerial implications discussed.

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ژورنال

عنوان ژورنال: International journal of online marketing

سال: 2021

ISSN: ['2156-1753', '2156-1745']

DOI: https://doi.org/10.4018/ijom.288424